1 reviews | Active since Mar 2016
Deducting Money from FNB account and notify client afterwards
I've been a FNB client for many years now, and today I have just decided to change from Banks. NOW I had enough!! I have a Personal loan with FNB which will be paid up now Dec 2017. They have deducted x2 monthly payments in one month in October, and now today 28.11.2017 I received a message that they deducted another R64.00 off my account due to arrears? FNB did not notify me BEFORE this money was deducted from my Bank account, and what is making me Furious is the fact that they now saying I'm in arrears after they already deducted R3337.44 in April whereby my monthly instalment is 1668.20. This just shows that I cannot trust FNB with my money anymore, as they just deducting however they feel.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)