DZ
Debra Z

1 reviews | Active since Sept 2015

30 Sept 2015, 12:34

Declining card swipes yet debiting customr account

My purchase in shop rite was declined twice at the till yet my accont was debitted twice.Shoprite refered me to FNB, I went to the nearest FNB on govan Mbeki and han**** rd P.E whostill said I should go to my branch in Greenacres coz they cant help.I went to greenacres and was told that the money was suspending i must fill in forms for a revesal and wait 5 working days.Okay I decided to be patient so i did that.<br> My frustration comes when 2 days later i went to swipe a school fees payment at Victoria park high school adn my card was declined again twice.THE EMBARASSMENT<br> To my surprise on entry went through and deducted my balance on the phone but on the school machine it appeared as declined.<br> The school said they would confirm the next day on their statement but trully it did not go through on their statement.So<br> I went to green acres again and was told \OH YES THE MONEY IS SUSPENDING I MUST DO A REVERSAL THAT WILL TAKE FIVE DAYS''<br> AGAIN

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Sept 2015, 12:43
Official
Hello dzhakata,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 770261.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)