Declined online transactions

I have been on the phone since 12 trying to get assistance from FNB and i being send from pillar to post and have no idea who can help me now, this is unacceptable, why does one have to go through all this process to use their own money. if i don't get assistance i will move to another bank. i can't do online transaction, i have been referred to almost all departments including the ***** departments and they can't help me., i was transferred to this number ***, could not be helped and transferred to this number *** still could not get assistance then transferred to this number and still could not be helped