1 reviews | Active since May 2012
Declined fee charged when credit limit application was taking long to process!!!
Hi,
I followed up with Customer service as to why I was charged a declined fee on my credit card account when I app**** for a credit limit increase way in advance. Its FNB's way of making money to delay the credit limit increase application.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Credit Card Division who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Credit Card Division who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one