Declined due to credit rating - AGAIN INCORRECT!!!

Here I am once again with FNB. App**** for a credit card and got turned down AGAIN due to credit rating. Drew an ITC report which SHOWS they did a credit check, yet there was absolutely nothing wrong on my report??? My report also reflects the 2 credit checks they did for the ipad that I was initially declined for but eventually received after NUMEROUS calls to various people as NO feedback was ever logged on their fantastic system. I will tomorrow start looking for a new bank as FNB will go further and further down the drain. How can I trust them with my financial well being if they don't have their act together? I will never refer anyone I know to FNB. How do you treat clients so poorly YET your income depends on people that uses the bank??? I'm so grateful that I took my new car loan in December from someone else!<br> Disgruntled and disgusted