Declined because funds were transferred via the FNB App

<p>Hi There, </p> <p>I have mixed emotions and feeling regarding the service I have received from FNB. It has taken me more than 3 days to get feedback, my private banker has been running around because of the lack of customer service with the loan department. I app**** for a loan and today I called to find out about the status of my application and i was told it was declined because I paid myslef via the FNB app. Question, what is the purpose of the App? Why was it created if it cannot be used to transfer funds? </p> <p>I am so disappointed at the service and feedback given. I needed this money for an urgent funeral. </p>