1 reviews | Active since Jun 2014
Declined after approved twice in past 3 months
Myself and my husband are first time buyers so we worked with a bond originator as we don't know how this all works.<br> <br> We were initially declined due to bad debt 2 years ago to which we wrote motivation letter and also supp**** relevant documentation. Then bank said affordability so we settled all our debt in Dec and supp**** all relevant documentation.<br> <br> Finally we were approved but sale fell through. Found another property and originator had to apply all over again.... we were approved and all the welcome pack and relevant documentation was sent by the conveyer.<br> There was an amendment on Bond document and the conveyer was dealing with that. Monday the 13th April we received for the third time a welcome pack and the loan agreement from the bank and also from the conveyer. I questioned the interest rate but never asked that a request for better rate be sent by conveyer which she proceeded to do. THURSDAY I receive an email from conveyer and the originator stating bond has now been declined-same reasons we were declined in the beginning? We have to move out end of next week and now we have NOWHERE to go due to bond declined days before signing? Also told that they will not reconsider
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 669342.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 669342.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
