Decline in Service Quality

I’ve been a fan of Law on Call for some time, always telling people how great they are due to my helpful experiences with them around 2017 and 2018 but my recent experience has been deeply disappointing. I reached out with an urgent query on 4 December 2024, and despite their promise to respond within 48-72 hours, it is now 20 December 2024, and I’ve received no assistance.

This lack of support is particularly concerning given the importance of the matter and the large team they appear to have. It feels as though the service quality has significantly declined, and queries are being handled by inexperienced staff.

Unfortunately this is the second time this has happened this year, 2024.

Law on Call used to provide exceptional service, but my recent experience has left me questioning their reliability. I hope they address these issues to regain the trust of their clients.

If you would like to reach me regarding this, please email me. Thanks very much.