GP
Gerda-Mari Pentz
1 reviews | Active since Apr 2015
08 Apr 2015, 10:48
Decline Homeloan due to unpaid debit orders
FNB Declined our Homeloan due to debit orders that must go off the 28th of each month, but FNB takes it off the 27th, now it looks like the debit orders failed, but my debit orders dates are the 28th and the 28th when my salary gets paid the funds go off, I'm very unhappy with this as this has happened how many times now when the 28th falls on a Saturday FNB goes and let the things strike the 27th or even the 26th, that is not my agreement that was signed with the credit providers and now we can't get the home loan due to FNB that takes money off whenever they feel like it, i will have to move my accounts now to another bank as this is not my (the consumers) fault, but rather FNB.
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Replies (1)FNB (First National Bank)'s replyOfficial
08 Apr 2015, 13:34Hello AdrianP@1,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 663156 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 663156 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply08 Apr 2015, 13:34
Official
Hello AdrianP@1,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 663156 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 663156 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
