Deceptive promises when upgrading accounts and general poor service.

I have generally not had any serious issues with FNB, but there is one thing that is really getting under my skin: I pay exorbitant bank charges because I am promised easy access to competent "Team of Bankers", but this is not true!! I accidentally upgraded to a bank account that would serve me no purpose and trying to downgrade my account has proven to be impossible: I have written emails, phoned my team of bankers and they have done nothing but what seemed deliberately put me on hold for an extremely long time until I had to hang up. My wife has a capitech account and she can't stop raving about their good service. If no one helps me sort out this issue soon, I will definitely join my wife with Capitech.