Deceptive Practices by FNB

I app**** for two youth accounts with FNB and when I was supposed to fetch the cards at the Southgate branch, I encountered several issues. Firstly, the consultant assisting me at the time rejected the birth certificate copies and insisted on originals. Secondly, when I returned to the branch, I found it closed "due to unforeseen circumstances."Thirdly, when I eventually returned, I was told the cards were cancelled due to not being collected. Musa, the consultant assisting me explicitly stated "THERE WILL NOT BE CHARGES FOR RE-ISSUING THE CARDS." At this point I was ready to forget about the cards and cancel the whole process,but he persuaded me to reconsider and allow him to rectify the issue. I only proceeded with this process as I was assured there would be no charges. Next thing I am being charged R220 for card replacement. Surely this is deception and not the kind of service I expected from FNB. Had the consultant been honest about these charges, I would not have taken up these cards.