*********, unprofessional, unknowledgeable employee.

I am not happy with the way Ofentse Molefe from the FNB Collection s Department handled my call and query! I called on 18 August 2018 at 10:31am, and he hung up my call.

Ofentse, I do not understand why you chose to hang up my call! You are rude on the phone, unprofessional and use a very aggressive tone! I kept on asking you to speak to me nicely! You need training! You did not assist me NOT ONCE!

What I had requested from Ofentse was to help me with the two amounts that I saw on my account for me to settle this account! I asked that I receive a letter stating that I have a R0.00 balance on my account as I want the account removed! Instead Ofentse was impatient and do not know what services FNB offers or how to remove the account and the two amounts! I had paid a settlement amount on 17 August 2018 and now I see that the account is still open and running and has amounts. I wanted to close my account and be done with the debt and I saw a difference of R3.79. I wanted to find out what that amount was about.