DECEASES ACCOUNT STILL OPEN

I AM STILL WAITING FOR FNB DECEASED DEPARTMENT TO CLOSED MY MOMS ACCOUNT. I HAD PROXY AND IT IS STILL ON MY PROFILE AND THEY ARE STILL CHARGING COST AGAINST THAT ACCOUNT. I HAVE REPORT IS ON 19/08/2021 AND NOTHING HAS HAPPEND SINS. MY ACCOUNT NR AT FNB IS *** MARK WILLIAM OOSTHUIZEN ID: ***0 86 I NEED THEM TO FIX IT ASAP AND REMOVE IT FROM MY PROLIFE . THANKS MW OSOTHUIZEN