Deceased Estates Department completely ineffective and non-responsive.

The executors of my grandmother's estate have now sent six email requests (as well as phone calls) to First National Bank to close her accounts and still no action has been taken. It has been months! Is it not enough to lose a grandmother but then to also constantly have to hassle a bank to close an account and always be reminded? You lost your client - you can't keep charging fees! And you will lose me as a client very soon.