DECEASED ESTATE OF 2 YEARS STILL NOT FINALISED

Item: FNB (First National Bank)
Rating: 2
Author: Christopher W

My Mom, Mrs P.E. Wright, passed away in February 2013. [2 years ago] FNB is handling the estate. For two years now, her Estate file has been passed around to 6 different people at FNB. <br> I follow up on a monthly basis, to try follow up and try to get feedback, but it seems nobody is taking responsibility for it to ensure that it gets sorted out. <br>

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Replies (1)

FNB (First National Bank)'s replyOfficial

13 Mar 2015, 15:36

Hello Chris Wright,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 618031NF.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply13 Mar 2015, 15:36

Official