Deceased Estate - Issue Getting Detailed Statements

Visited your FNB branch at President Hyper - Krugersdorp on 11/03.

Was assisted by Mpho Raphata.

My mom passed away on the 27th of December.

On the 27th of February, I was appointed as the executor of her estate by the Master of the High Court. I supp**** all relevant documentation to FNB as received from my attorneys assisting me with my late mom's estate.

I must get detailed bank statements on all her accounts to wind up her estate.

I was informed that all her bank statements would be e-mailed to me within the following week.

Today I revisited the branch only to be told that the deceased department of FNB has to first verify with the Master of the High Court that my appointment is legitimate!

No other bank has questioned my appointment as executor, and I was assisted immediately in getting detailed statements.

Immediately called my Attorney to inform her that FNB had told me they must first speak to the Master of the High Court before they would assist me, to which she rep**** - that it utter nonsense.

Mpho tried to call the deceased estate division, and conveniently they could not give any details other than the Master of the High Court was apparently offline last week.

I do not have any time to waste and FNB is wasting my time!