Deceased Estate - FNB Not Paying Out Investment

Item: FNB (First National Bank)
Rating: 1
Author: Mohammed K

Please please, can someone help.

My husband passed away in Feb 2018, and my lawyers and I have been trying for months to close his FNB accounts. There is no debt owed, and investments need to be paid out to me. I have been passed on from person to person with no luck. I was told more than 2 months ago, that FNB will conclude this with the master of court, only to hear today that the master has never been contacted.

All the other banks were done concluding the estate from their side in Sep 2018.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

25 Jan 2019, 12:14

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply25 Jan 2019, 12:14

Official

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

Mohammed K's updateReviewer Update

30 Jan 2019, 13:53

This was resolved the same day that I logged the complaint. Thank you!!!

Mohammed K's update30 Jan 2019, 13:53

Reviewer Update

This was resolved the same day that I logged the complaint. Thank you!!!