TM
Thando M

1 reviews | Active since Apr 2018

16 Apr 2018, 16:25

DECEASED ESTATE FNB ACCOUNT

WORST BANK EVER THEY CANT DO A SIMPLY THING CLOSE OFF AN ACCOUNT ITS NOW 26 DAYS. THEY SAID THAT A DECEASED ESTATE ACCOUNT IT TAKES 14 TO 21 DAYS. BUT STILL NOTHING, NOW AM TOLD THERES A HOLD ON THE ACCOUNT AM TELLING YOU SOMEONE IS NOT DOING THEIR JOB RIGHT. WORST THE MANAGE SARA LEE DIDN'T EVEN BOTHER TO GET BACK TO ME WITH MY CLAIM NOW AM TOLD SHES NO LEAVE. AM BEYOND ANNOYED.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Apr 2018, 16:41
Official

Good day Thando,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Fiduciary who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)