Deceased department at FNB is shocking.

Hi,

i am getting absolute shocking treatment from FNB. My father passed away in March this year, FNB was notified. However, on trying to get the fnb to pay over the funds that my father had with FNB is proving impossible. Many emails have been sent to ***, I and the executor have gone multiple times into a branch with all the documentation just to be told that "it is in progress" but nobody can give me a reference or provide a timeline. It has been 6 months now and no help from emails, call centers are useless as well as the FNB banking branches. I have followed this same process with ABSA, and Glacier and they have paid out months ago. This is shocking from FNB during a difficult time and I have had enough. I will lodge a complaint on every forum, i will rate this bank 1 star on as many forums I can as this is not how you treat past customers who have banked with you for many many years.