Deceased account handed over when it should be closed, what operation is being run by FNB honestly

I am unable to accept the type of dissatisfaction at the poor service and blatant disregard and neglicence that FNB Deceased Estate is offering.

I do not think that it is the type of service that you personally would be happy with.

I have 2 issues that are not being resolved...for whatever reason...

Both these are linked to my late father

The one is is regarding the Estate account that we had opened...it has a HOLD as I hear from FNB service providers. What I find hard to understand is that the account was opened llast year. It means from ever since it was opened someone decided to put a HOLD on the account and that was it. The second issue is with an account that is still active even up to this day, almost 2 years later the account hasn't been closed and now FNB has handed over the account, for non payment, how? When account shouldn't even be active. All of this is just dragging wrapping up the estate and emotionally draining.

Please I urgently ask for your assistance in resolving these issues as my patience has been tested at times over the past year at the kind of service I have received from FNB.