Deceased account

I have such draining experience with FNB regarding my mother’s Estate. She passed on 29 January 2025, and in August I submitted all information regarding the closure of the account. Today still the account is still not closed and an estate late account was opened on the 18 August 2025. The balance in my mom’s accounts has not been paid to the estate. I keep on following up via FNB branches and calls which is very costly for me and also to keep the estate account open. I don’t know if this is a race issue or what but I am not happy with the service I am getting from FNB. I was assisted by Kushik today on the 09 March 2026 and he sounds unbothered by what I am going through as the executor and daughter of the deceased. I need this matter to be resolved so I can find closure of my mom’s passing.