1 reviews | Active since Mar 2018
DEBT WITHOUT AUTHORISATION
I have been trying for the past 5 days to get hold of FNB Personal Loans. They have debted my account on 28 April 2018 with an amount of R1608.00 without my consent or without any notification. I have not given them authorisation to debt my account. I want this amount reversed immediately. I am very disappointed in the service that I have been receiving from FNB. I would be obliged if you could attend to this matter urgently as I need to pay my rent. And once again this was never authorised by myself. Everytime I try and call ***you are put onhold for 20 to 30 minutes and the line gets cut. I am so disappointed in FNB. You have no right to debt my account without my knowledge or permission. I changed to FNB because everyone told me its the best bank. What a load of BULL, I am so sorry I every changed.
Good day Irene Kruger,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Irene Kruger,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)