Debt Review still active on my profile at FNB

To Whom it may concern.<br> <br> Let me start by saying I have been a very happy customer off FNB for almost 10 years.<br> <br> A few years back I had to apply for debt review, which I promptly cancelled in 2014, and my debt counseling company issued me with a 17.4 Form which I could send through to FNB to remove debt counseling from my profile. I started phoning FNB in February already to apply for a credit Card, as I travel often overseas for work. <br> <br> I was told to speak to my private banker who then in turn passed the buck to [Email Removed] <br> <br> Which I understand, I promptly send through form 17.4 to them to which they reply the following