Debt review nightmare

I have to complain here to get help from FNB.

I am under debt review. FNB called me on Wednesday 20 March 2019 stating that my Credit Card account has last been paid in November 2018. I can confirm that as I checked the account history on online banking.

I contacted my debt counselor and he insisted that they have been paying it and sent me the PDA’s statement showing it is being paid.

He insists that it is being paid if it shows on that statement.

FNB insists that it isn’t being paid.

I am now stuck. FNB wants to take legal action against me and the debt counselor isn’t helping.

Somewhere someone is either not seeing the payments, or taking the money where I can’t see it.

What am I supposed to do now??