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Vuyokazi D

1 reviews | Active since Sept 2012

29 Jun 2018, 11:48

Debt Review Flag

All the credit bureaus don't have a "Debt Review Flag" but FNB does...

I have withdrawn the "Debt Review application" , I was then granted a 17.4w with a wrong reason given by a counsellor it says "This notice serves to advise you that the application for Debt Counselling dated 19 September 2014 has been cancelled by Debt Counsellor as there has been no payment received from the consumer in respect of creditor payments."

They didn't pay the creditors on time.. creditors will call me non-stop.

Please help me... I have submitted the Form 14.7 /W to your ********** but no respond.

I can't afford to get an attorney to attend this matter & get court orders.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jun 2018, 13:00
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

VD
Vuyokazi D's update10 Oct 2018, 11:00
Reviewer Update
Hi there, On the 2 July 2018, I've receive an email "We acknowledge receipt of your complaint. Please be a advised that our records are reflecting that you are listed as being under debt review with debt counsellor Neil Roets (NCRDC474). The First Rand Debt Review Centre referred the matter to the National Credit Regulator and was advised that you are no longer listed as being under debt review according to their records. In closing the FirstRand Debt Review Centre confirms that you were successfully removed from the debt review process. In the event that there is an application for further credit it will be assessed by the relevant business unit in accordance with their respective credit criteria." - FNB But still... my bank accounts with you STILL state that I'm under DEBT REVIEW.. I can't get benefits on your products ... EVERYTHING THAT IS UNDER FNB is under DEBT REVIEW...