1 reviews | Active since Dec 2012
Debt Review Dept not helpful and no assistance
It is now the 3rd time I am coming on here to complain about FNB's lack of Communication or assistance on outstanding balances and the fact that we have been paying our Debt review since November 2016.
We still have 3 accounts with FNB where we have paid back way more than we were supposed to and also already paid back the interest.
I was helped by a lady with my overdraft account and we managed to sort this out. But when asked for assistance regarding the last 3 accounts, I am just blatantly ignored.
It is ridiculous that we have to resort to this type of thing just to get an answer or assistance.
1. .........5287 = Interest rate : 9.65% annually as per court order attached Total Loan P+I R79 370,60 Paid back R110 371,70 -R31 001,10 Balance :09/01/2025 R12 055,72 2. .........8748 = Interest rate : 10.25% annually Total Loan P+I R16 682,55 Paid back R26 101,31 -R9 418,76 Balance 11/10/2024 R12 609,05
3. .........1136 = Interest rate : 9.70% annually Total Loan P+I R63 034,11 Paid back R73 967,96 -R10 933,85 Balance 09/01/2025 R2 990,59
We are married in COP, my husband has sent an email to give permission, debt review is under both our names, but yet we are not being assisted.
All we want is someone to just too take a look and see if its not possible that we have over paid already.
But it seem that when you want your money, you will hound, threaten etc, but when we as customer have queries, we get ignored as if we are not important to you at all.
I have been patient now for long enough.
- 40*****87 = Interest rate : 9.65% annually as per court order attached
Total Loan P+I: R79 370,60
Paid back R110 371,70
-R31 001,10 Over paid already
Balance as per bank: 14/02/2025 R 7 920.42
- 400*******58748 = Interest rate : 10.25% annually
Paid back : R26 101,31
-R9 418,76 over paid already
| Balance 11/10/2024 | R12 609,05
- 40******1136 = Interest rate : 9.70% annually
Paid back : R73 967,96
-R10 933,85 over paid already
| Balance 09/01/2025 | R2 990,59
We are married in COP, my husband has sent an email to give permission, debt review is under both our names, but yet we are not being assisted.
All we want is someone to just too take a look and see if its not possible that we have over paid already.
But it seem that when you want your money, you will hound, threaten etc, but when we as customer have queries, we get ignored as if we are not important to you at all.
I have been patient now for long enough.
- 40*****87 = Interest rate : 9.65% annually as per court order attached
Total Loan P+I: R79 370,60
Paid back R110 371,70
-R31 001,10 Over paid already
Balance as per bank: 14/02/2025 R 7 920.42
- 400*******58748 = Interest rate : 10.25% annually
Paid back : R26 101,31
-R9 418,76 over paid already
| Balance 11/10/2024 | R12 609,05
- 40******1136 = Interest rate : 9.70% annually
Paid back : R73 967,96
-R10 933,85 over paid already
| Balance 09/01/2025 | R2 990,59