Debt Review Department lack of service

<p>Two weeks ago I settled an account I had with FNB that was under debt review. It's really important for me to have my name cleared, I requested a paid-up letter from them. I STILL HAVE NOT RECEIVED this and every time I call the department they claim "It's being prepared as we speak". This is unacceptable !!</p> <p> </p> <p>How difficult can it be to prepare a letter for a client ? Afterall, your slogan is "HOW CAN WE HELP YOU ?" !!!!</p> <p> </p> <p>FNB, I have always received good service from you, what is the problem here ?</p>