Debt Review Department Beyond Useless

I need to have a debit order returned and funds redirected into my ABSA account. That is all, but apparently too much. I have phoned and spoken to assistants 4 times, I have emailed the required departments with the required documents, I was given the phone numbers and email addresses of the "team leaders" of the Debt Review Department : BENJAMIN MATEBESI and SHARON TROLIP - these two literally have ignored my emails and they don't answer their calls or reply to messages. No-one has been able to tell me what, if any, action has been taken - It goes round in circles and I am sick of it. The only people interested in helping are the cll centre operatives - but they don't seem to have the ability to action anything. Twice, the call consultants I spoke to actually called my debt review company and confirmed that I was a client of theirs. After weeks of trying to resolve this issue I get an email from some new person at FNB to be told that I am not under debt review. It's a ****** mess. And I am told to visit my nearest branch - why? So that I can watch them make the call for me? Why would that work better? I must take time off from my work to get something done that I was told was simply a case of emailing instructions and documents. FNB had a great time dishing out loans and credit cards a few years ago, and now that people require them to actually do the business of banking, we see that they are utterly useless and don't give a damn about the people who trusted them with their finances. I advise everyone to avoid them, or move to a different bank - FNB is on the down hill track now.