Debt review clearance

We have been trying to resolve a long overdue situation of requesting history reports of paid up letters from the debt review department. We get sent from pillar to post and no one has a direct answer to this matter.

They say there is still money due to them, but they cannot confirm how much and for which account etc. This is causing a hold up in ourselves and it seems that FNB is just nonchalant about it all.

Sadly after my husband banked with them for so many years and most of my family too .