Debt Review Centre negligence

I have settled my cheques account in May 2020 with FNB. When my debt counsellor requested the paid in full letter this January 2021, I was told that the cheque account has an outstanding balance as interest increases on a daily basis. I contacted the FNB debt review centre and was told that I need to go into a branch and make payment and request the account to be closed off.

I went into the Rosebank branch on 1 February 2021 and made the payment of R400 as asked by the consultant that I was dealing with. The consultant confirmed that she received the R400 and advised that she will mail the debt review centre to close the account which she did in front of me.

Now when my debt counsellor contacted FNB for the paid up letter I am told that I owe an additional amount and the account has not been closed.

I am NOT GOING TO PAY ANY ADDITIONAL AMOUNT BASED ON THE NEGLIGANCE OF FNB's DEBT REVIEW TEAM, I WANT THIS ACCOUNT CLOSED.

Regards, Viresh Ajoodha