Debt Review Centre

Frustration trying to exit debt review... 2 x FNB accounts with credit balances one of R9 odd and other of R4000 odd. Sent email requesting paid up letters on the 27th November to be notified of the 5 day TAT for that. However I discovered the credit balances which have a 15 day TAT. But now card and Revolving credit are handled by different teams. Now I know the credit card team have the request. Besides for the generic TAT response email I do not know if the revolving credit account is being looked at... This is not a great experience. also paying R490 odd a month for a private bank account that holds no use is not a great experience but one must go into a branch to downgrade. As I do not wish to leave the bank entirely. FNB sadly your internal process is holding me hostage here, due to the lack of comms.