KS
Kenneth S

1 reviews | Active since Apr 2017

31 May 2017, 10:02

Debt review account with fees

<p>In 2013 I went under debt review and my cheque account with FNB was never closed. On my statement I am charged R175 every month for banking fees up from R160 last year. my problem is I am not allowed to use this account but they are charging me fees as if I am using it daily. From my calculations the banking fees alone would have settle my outstanding balance by now. I skipped a payment in April and all of a sudden their debt review departement start calling me. What about the fees your are charging on a debt review account. I am going to take this to ombudsman.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 May 2017, 11:27
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards Complaints Resolution

Naomi Petersen

*** (option one)