Debt Protection Policy at FNB Life | DP07LX63

As long as I I've I will tell the world of the pathetic poor customer service I received from FNB Life!!!!!! I have had enough. My little money means nothing to FNB but I am sure if that is the only thing I will have, is peace of mind when I finally close all my accounts with FNB. Kukeleko of FNB Life is just unreal. He cares zero, nothing. Is it a script that the consultants reads from? Am I just a robot to FNB? He just cancelled my policy after I specifically asked Harvetion Malubana on email to get someone to phone me to discuss the cancellation of the policy. FNB Life phone me once. I was in a meeting and could not take the call. Within 30 minutes I received a mail to confirm that my policy was cancelled! How dare FNB cancel the policy without speaking to me as I requested? The excuse from Kukeleko of the same department is that it is standard procedure if they can't get hold of the customer after the first time that they have to then cancel the policy. He explained that it had something to do with the fact that the customer might extra credit on the facility which was not calculated because the premium is calculated in arrears I am so over the unprofessional unhelpful and poor customer service!!!! I am now without the debt cover but FNB feels nothing. I was a very loyal FNB customer for longer than 10 years. I struggled for longer than 5 weeks to get FNB Life to update my address on their system. It is a simple request right? Nope, apparently very complex. I will advise everyone that crosses my path for the next 53 years to run away and stay away from FNB ****** This is the final feedback I received from Harvetion Malubana after weeks and weeks's of frustration, screaming, begging & pleading … ****** Good Day Mrs Pierce Hope all is well on your side Mam We have been working and trying to structure your policy documents you requested, to get them in a manner you wish to have the address appearing on them ,however, on the side of your profile, which would be the your address, we regrettably cannot add the address like this, and the reason for that is that New Redruth is a suburb on its own in Alberton Due to this, there are validations on the customer side of the address on our system. We apologetically cannot put two places there that are suburbs. I have also committed to sending you a manually amended document, to my disappointment, we are not allowed to alter system generated documents.