Debt order dispute and poor level of service

I am so so unhappy with the level of service I have received from a big company like this to not have great customer experience firstly I have been struggling to get my money reversed since December 2022 already I have been to different branches also been calling the customer service line and all I get it empty promises and having the wrong things done.

I called the customer service line numerous times which they always say that these calls are recorded but still deliver the poor service they do I have been told multiple times that I will get a call back however no one ever calls back.

I had debit orders going out of my account that I am not aware of went to the branch I was just told to close that account and open another account I then did that then to discover a month after that I now have 2 active account and they expecting me to pay a monthly fee for both accounts when the one had to be closed down I have lost so much faith in a bank I loved.

Then I had a complaint logged before got an email to say the complaint has been looked into to call the customer service team to reverse the funds then did that and everyone is giving different stories and until this day I am still waiting to here back from an fnb complaints handler or customer service agent as all I want is for my money I worked for to be reversed back to me and my account or should I now say accounts to be fixed.