Debt issue from 5 years ago was never lifted after clearance letter sent 5 years ago!

<p>Upon applying for a homeloan with an originator, the bank that I have been with for 20+ years (FNB) rejected a small homeloan. I was told that there is a poor credit score with FNB.</p> <p> </p> <p>So I did some digging - revealed that there was a red flag from me being under debt counsel 5 years ago. Very confused, I left FNB yesterday and went through backups from back then (luckily I saved them) and all the proof there that the FNB credit department had received the clearance letter 5 years ago but my name was never cleared or the flag lifted and the reason why they now rejected my homeloan. My account over the past 5 years has been in superb standing and I earn more than enough to apply for twice the bond (as the affordability calculator goes). What bothers me is that I have been banking with them for 20 + years - I have a personal account, since I was a child and a recently opened business account - surely a history such as this with a bank means its worth OR maybe not? </p> <p> </p> <p>So, the my branch was handed the documentation which includes emails in 2012 together with the letter that was attached to the email back then. </p> <p> </p> <p>My question is this : FNB, how can you help me? This is your slogan, right? Right now I am urgently applying for a bond but due to this mistake on YOUR part, one less bank and NO "How can we help you". If you believe this how you need to treat your longstanding clients, I will be making a decision (and soon) whether or not you really deserve my business? </p> <p> </p> <p>I am disgusted with this whole issue and really am not impressed at all. </p> <p> </p> <p> </p> <p> </p> <p> </p>