DEBITS MY ACCOUNT AND DONT WANT TO REFUND MY MONEY. POOR SERVICE FNB I AM SO DISAPPOINTED!

In the time that i have been with FNB this must have been the worst service i received from them. I am so furious at them that i opened a Capitec bank account because i don't want to bank with FNB anymore. I have credit life insurance for my personal loan but fnb still debited my account R3110 after my credit life claim has been approved and all the consultants can say when you phone fnb is that they didn't receive payment from the insurance that is why they wont refund my money. I lost my job on the 2nd of June and have no other income and fnb still deducts my account. The amount of stress i am going trough at the moment. The money FNB took is my daughter's school fees. I have been calling and calling and calling FNB with no joy. I mean for the amount of bank fees and interest i pay this service is pathetic. I am so dissapointed in FNB i use to brag why i have been a client of FNB for so long but now i see why other people bank with Capitec! POOR SERVICE FNB. I HAVE COMPLAINED ON HERE PREVIOUSLY!