Debitorders

We do understand that Banks need to do Essential Services, but currently FNB doesn't want to assist customers for reversing debit orders, customers need to do it themselfs and then a reversal will only be done 7days later, really this is stupid as normally FNB could have helped you immediately. FNB is not looking after their customers over this Covid 19 period, they will rather let their customers suffer. I have been a client of FNB for 30 years and this is how they treat their clients. Most off the branches is closed without notification. The debit orders which needs to go off, can't go through because of the stupidity of FNB. I think I need to move my whole profile including my Investments to another Bank. The debietorder is always Telkom and FNB is fully helping Telkom to do ******* debit orders which is every month a different amount.