SM
Siko M
1 reviews | Active since Dec 2012
10 Jun 2015, 10:15
Debiting my account before the agreed date
I took up one of those one month quick loans - During the application FNB specified a date when this money will be debit which was suppose to be 27.06.2015, i have already spent that money and in just over a week a cash is deposited to my account which i need to use for other commitments and to my surprise FNB has debited my account way before the agreed date, right now i sit with no money because they decided to fallback on their word and do as they please.
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FNB (First National Bank)'s replyOfficial
10 Jun 2015, 11:33Hello Sikho123,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 700825.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 700825.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply10 Jun 2015, 11:33
Official
Hello Sikho123,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 700825.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 700825.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)