1 reviews | Active since Jun 2014
Debited twice and still no reversal
<p>I had a car booking with Hertz rental and they returned the deposit to me on 5 September.</p> <p> </p> <p>On 6 September, my account was again debited with the amount leaving my account in a negative balance - and I do not have an overdraft facility.</p> <p> </p> <p>I have sent the email correspondance between Hertz and myself as well as the card dispute form to dispute the transaction but nothing has been done and I expect this to be reversed today.</p> <p> </p> <p>Please also reverse the 2 x R100.00 that I have been charged for the negative balance on my account.</p> <p> </p> <p>Please contact via email as I am not able to take calls at times</p>
Good Day
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint ***.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint ***.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
