DEBITED MY BOND THREE TIMES IN ONE MONTH AND NO ONE IS HELPING TO RESOLVE THIS!!

I am an FNB Private Wealth client and the service is absolutely atrocious - and seems to be getting worse! FNB is my bond holder and they debited by account TWICE. They also allowed the debit of my former bond holder to go through as well. So this month I have been debited THREE times for my bond!!! I have been holding to talk to some to resolve this huge errors over 15 minutes. What ******* service is this? And I'm told to go to 2 different departments to get this resolved whereas I am a Private Wealth client. What's the point? What subpar services!