CR
Christopher R

1 reviews | Active since Apr 2012

28 May 2017, 20:30

Debited and then unable to resolve

<p>I paid for an item in a shop, and knew that I would need to transfer some money to that account afterwards to make sure that there was enough money in that account to pay for my debits.</p> <p> </p> <p>When I got home, I logged on to FNB online banking and immediately got an sms telling me that my account was in the negatives. I quickly tried to go to transfer the money into my account, but found out that FNB's online services(mobile and internet) were under maintenance, and therefore, I was unable to transfer the money.<br /><br />I can't even see my balances from some of my accounts, therefore I can't even tell why my account is in the negatives.</p> <p> </p> <p>When phoning the number provided by the maintenance link, it tells me that I am calling outside of business hours... ***?! My private banker's information is not available in the contact section anymore, so I can't call her either.</p> <p> </p> <p>I am shocked that I cannot resolve my accounts and can't have access to my money. What is going on? Why am I being *****ed?</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 May 2017, 11:45
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)