dM
deborah M

1 reviews | Active since Jun 2017

06 Jun 2017, 14:50

DEBITDISPUTE

<p>Good day on the 23/05/2017 i logged a dispute with FNB sunning hill in chilli lane as i tried to withdraw money 600 on one of their Bp ATM in Soweto i was promised that my money will be refunded back into my account with 5 working days today is the 6/06/2017 and they giving me the run around m so disappointed if this how the FNB bank treads their clients. Now their customer care can’t find my claim and sick and tired of people how don’t know how to do their work write.</p> <p> </p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jun 2017, 15:36
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)

FNB (First National Bank)
FNB (First National Bank)'s reply06 Jun 2017, 15:36
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards Complaints Resolution

Naomi Petersen

*** (option one)