Debit orders that leads my account into excess

Item: FNB (First National Bank)
Rating: 1
Author: Nkhumeleni M

I just don't know if this is how things has to be on my FNB account, im a premier account holder but struggling as if I don't pay , I complained a week ago about unathourised debit order from king price, now still I just woke up with a thousand Rand debit from king price , FNB what have I done to deserve this? We are still busy with an unsolved issue but yet a new problem is affecting me again. This thing is really affecting my credit reputation on the app. I think this should just be my last month with you, I'll switch my salary to a better bank that will understand and respect my account.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

29 Mar 2019, 09:12

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply29 Mar 2019, 09:12

Official

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

Nkhumeleni M's updateReviewer Update

29 Mar 2019, 10:39

Thank you a lot .

Nkhumeleni M's update29 Mar 2019, 10:39

Reviewer Update

Thank you a lot .