LR
Lynele R

1 reviews | Active since Mar 2018

27 Mar 2018, 09:20

DEBIT ORDERS REVERSED AGAIN !!!!!!!

Im extremely disappointed yet again , this is the second month in a row that my debit order for cell c has not been paid - the debit order goes out and after a few hours comes back to result as unsuccessful. I will now have to pay out another penalty to CELL C!!!!!!!!!!!!!!!!!!!!!!!!!!!! PLEASE CAN I GET ASSISTANCE AS IM EXTREMELY FRUSTRATED WITH THIS REOCCURRING ISSUE!!!!!!!!!!!! I dont have the time to be holding on for the call center and i would like this to be resolved asap.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Mar 2018, 09:40
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

LR
Lynele R's update27 Mar 2018, 11:32
Reviewer Update
thank you FNB - RESOLVED by Jason