1 reviews | Active since Mar 2011
Debit orders on revolving credit - wrong date
<p>I have requested that the debit order goes through on the 25th of the month, FNB debits my account on the 04th of the new month, i mean really, so I have been trying to contact FNB revolving credit loan because apparently no one else can help you, so today i dialled the customer service number Raeesa puts me through the same number ********** 000 i have been holding on for 1h40 minutes to speak to someone, and i have been trying from the week of the 13.02.2017 and everytime i have been holding on for 45 minutes at a time dialling from my cellphone number, no one can help, this is disgusting service FNB i am taking my account and im sure plenty of people will join me in moving banks!!!!!! DISGUSTING SERVICE, who is going to pay my cellphone account, altogether i held on for 6 hours of talk time and to date i have not spoken to a consultant, when i called today i spoke to tabelo same story they have to transfer me to the deparment and no one can help!!!!!!!!</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
