ZG
Zaeda G

1 reviews | Active since Mar 2011

20 Feb 2017, 11:49

Debit orders on revolving credit - wrong date

<p>I have requested that the debit order goes through on the 25th of the month, FNB debits my account on the 04th of the new month, i mean really, so I have been trying to contact FNB revolving credit loan because apparently no one else can help you, so today i dialled the customer service number Raeesa puts me through the same number ********** 000 i have been holding on for 1h40 minutes to speak to someone, and i have been trying from the week of the 13.02.2017 and everytime i have been holding on for 45 minutes at a time dialling from my cellphone number, no one can help, this is disgusting service FNB i am taking my account and im sure plenty of people will join me in moving banks!!!!!! DISGUSTING SERVICE, who is going to pay my cellphone account, altogether i held on for 6 hours of talk time and to date i have not spoken to a consultant, when i called today i spoke to tabelo same story they have to transfer me to the deparment and no one can help!!!!!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Feb 2017, 12:22
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)