Debit Orders Complaint

Account No ********** 6499, Fridah Masete, I am writing on behalf of my mother who is a pensioner. I deposit money into her account monthly and the following debit orders takes money. R45 X 3 on the 16th April and on the 30th April, R95 X 2 on the 16th and the 30th.

My mother went to Maake Plaza to reverse the debit orders yesterday the 20th. Johannes Letsoalo assisted her and told her that the money will reflect midnight. My mother checked the account and money is still not reflecting. The 20th another debit oder went off her account.

Background: My mother stays in Ga-Sekororo, pure rural, she must catch a bus twice a month to go to Maake Plaza to reverse the debit orders.

She wants to know if the money was reversed? Can the debit order that went off last night be reversed as well. She does not have money to catch a bus daily.

She is unable to contact the branch as the number goes to the call centre but not the branch. My mother needs help. My contact number is ********** , my mother's contact number is **********

Trust to hear some response from FNB