Debit orders

FNB done it again. Early this month I complained about a hold on my account which was resolved. My initial complaint was regarding the stop order/ debit order that did not go through. I was told by Faith Nkabinde that I need to pay manually those service providers for October. This month again the debit orders did not go through want to know WHY?as the hold was removed. On 21 November after I have realized that the debit did not go through i send Faith an email and to date no acknowledgement or a phone call. I will presume that FNB emails are not working or is staff that does not want to service us as customers?

My expectations is for your to reinstate the stop orders/debit orders with immediate effect as I did not cancel anything. Your slogan us How can we help you, please may you do justice to me. Regards Dimakatso