DEBIT ORDER WHOO

I have never been this frustrated with a bank, can i state my case from day 1 that's its clear. My bond was approved in 2018, and we have been paying ever since.

2020 came covid and my husband lost his job. from his pension we took 200 000 and paid bond so that my instillment is lower as i will be taking over the bond. bond was reduced to R9900.

then with the repo-rate i wrote again to my bank to say am suffocating, this all these increases, can i have a fixed interest rate until things normalise. they said that my account is errors i must settle the errors and then they can assist.

i was on a payment break for 2 months, and was paying bond R8500 in Nov + Decemeber so that my errors are settled. January back to even higer instalment. before that they sent an assessor to come evaluate my house i dont know, why i was told is part of the process.

January i transferred the whole amount into the bond. February i get a notification saying my bond is in errors, how so? friday whwn i got paid they didnt debit. today its monday when i call i am told i am being kicked out by the sysyem. no one cared to inform me, just another way so they dont fix my issue of repo rate. i have been on the call for 24 min on hold, because they said i must hold.

FNB i wrote to you and said i bank with FNB and my bond can't bounce, and other debit orders all pull through, and i was informed there is no way of prioritising their own debt.

really i dont know what to do. anymore.

i oct 2023, i