NM
Nonhlanhla M

1 reviews | Active since Jun 2017

28 Jun 2017, 08:26

Debit order went twice

<p>I have experience the worst service with FNB. I am very unhappy with their services. Fnb ran my debit orders twice today, when i called their call centre i was told that they cannot help me as the monies has not reflected in their system. My collegues were also complaining about the same thing and FNB was unaware of this. I was only told that they can be able to see after 24 hours. They are inconviniencing me. I am very unhappy and thinking of moving my account to a different bank. FNB was not so very helpful.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jun 2017, 12:53
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)