Debit order went off for cancelled home loan account.

Item: FNB (First National Bank)
Rating: 1
Author: Robin R

I sold my property and the property was transferred and the bond cancelled on the 29th of October. On the 1st of November, a debit order for my now-cancelled home loan went off. A further scheduled transfer to the phantom home loan account from my cheque account occurred on the 02 November. I lodged a query online about 10 days regarding the refund of the amounts and to date no one has rep**** to my email. As it is a lot of money I am getting very frustrated.

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Replies (1)

FNB (First National Bank)'s replyOfficial

16 Nov 2018, 14:47

Good day Robin,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Home Finance for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply16 Nov 2018, 14:47

Official

Good day Robin,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Regards,

Hello Peter Complaints Team

*** (option one)